BORING
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Internal ticketing and citizen-service system for the Derechos Reales offices of Bolivia's Consejo de la Magistratura. Online appointment booking with QR code, operator panel with live queue, window assignment and a connected public display for calling customers.
Appointment-management platform for the Derechos Reales offices of the Consejo de la Magistratura. Replaces physical queues with an end-to-end digital flow: citizens book online (procedure + QR via verified email) and arrive on time. Operators run the live queue from the Operator Panel with daily metrics, search by ID/name/code and assignment to operator-staffed windows. A public display shows the appointment and window in real time. Modules: Panel, Operation, Appointments, Configuration and Reports, with the Consejo's official visual identity and light/dark theme.
Eliminating lines and uncertainty in the Derechos Reales offices — where citizens spent hours waiting for procedures like inheritance acceptance, transfers or registrations — with a system that allowed booking the appointment from home, controlling the queue internally, assigning windows and showing the call to the customer on a public display synced in real time.
We deployed a system with three integrated fronts: (1) Public portal with 4-step online booking — Procedure, Details, Contact and Verification — that validates email with a code and issues an appointment with QR; (2) Operator Panel with live queue, configurable windows (AG, HG, IG…) assigned to real operators, search by ID/name/code, manual entry of customers who arrive without a booking and daily metrics; (3) Public display connected to the queue that shows the called appointment and the assigned window so the citizen can approach. All under the official Consejo de la Magistratura identity, with light/dark theme support and configurable catalogs of procedures with estimated times.
Daily metrics (waiting, called, completed, cancelled, total), customer queue and available windows with assigned operator — No. 6 Window AG (maria), No. 7 HG (carlos), No. 8 IG (mateo).
Procedure → Details → Contact → Verification flow with live daily availability (50/50). Appointment summary with procedure ('ACEPTACIÓN DE HERENCIA MAYOR A: 4 HROS. · AG'), name, document and estimated time.
